LA PASSION TRAVEL

TERMS & CONDITIONS

Last Updated: 8 Aug 2026

Please read these Terms & Conditions carefully before booking or purchasing any travel service from La Passion Travel. These Terms & Conditions form a legally binding agreement between you and La Passion Travel Limited Company.

By making a booking, paying a deposit, approving an itinerary, signing a service agreement, or otherwise purchasing or using any service provided or arranged by La Passion Travel, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. BOOKING CONTRACT

All bookings and travel services are made with La Passion Travel Limited Company, referred to in these Terms & Conditions as “La Passion Travel,” “La Passion,” “we,” “our,” or “us.”

These Terms & Conditions apply to:

• Individual travelers;

• Families and private groups;

• Corporate clients;

• Organizations and institutions;

• Group tours;

• Tailor-made tours;

• Corporate travel programs;

• Incentive trips;

• Meetings, events, and other travel-related services arranged by La Passion Travel.

The person making a booking represents that they have authority to accept these Terms & Conditions on behalf of all travelers, employees, guests, participants, or other persons included in the booking.

For corporate clients, where a separate Service Agreement, Quotation, Proposal, Purchase Order, or other written agreement has been executed, the terms of that document shall apply together with these Terms & Conditions.

If there is any inconsistency between these Terms & Conditions and a separately executed written agreement, the separately executed agreement shall prevail with respect to the specific conflicting provision.

2. OUR ROLE AND RESPONSIBILITY

La Passion Travel acts as a travel organizer and intermediary in arranging travel services provided by third-party suppliers.

These suppliers may include, but are not limited to:

• Hotels and resorts;

• Cruise operators;

• Airlines;

• Rail operators;

• Transportation companies;

• Restaurants;

• Tour guides;

• Attraction operators;

• Activity providers;

• Event venues;

• Destination management companies;

• Local tour operators; and

• Other travel service providers.

Unless expressly stated otherwise, La Passion Travel does not own, manage, or directly control these third-party suppliers.

Each supplier is responsible for delivering its respective service and may impose its own terms, conditions, cancellation rules, safety requirements, and operational policies.

La Passion Travel will exercise reasonable care in selecting and coordinating suppliers but shall not be responsible for acts, omissions, delays, service failures, insolvency, negligence, or other failures of third-party suppliers beyond our reasonable control.

3. PRICES AND QUOTATIONS

Tour and service prices are calculated based on the information available at the time the quotation or itinerary is prepared, including:

• Supplier rates;

• Hotel rates;

• Transportation costs;

• Entrance fees;

• Government taxes;

• Local fees;

• Fuel costs;

• Exchange rates; and

• Other operational costs.

Unless otherwise stated, quotations are valid only for the period specified in the quotation.

Prices may change before the booking is confirmed if supplier rates, availability, taxes, exchange rates, or other costs change.

Once a booking has been confirmed and the required deposit has been received, La Passion Travel will make reasonable efforts to maintain the confirmed price.

However, where significant changes in government taxes, compulsory fees, transportation costs, exchange rates, or other circumstances outside our reasonable control occur, La Passion Travel reserves the right to propose an appropriate price adjustment.

Any material price adjustment will be communicated to the customer before implementation wherever reasonably possible.

4. BOOKING INFORMATION

Customers must provide accurate and complete information required to arrange the booked services.

Depending on the nature of the booking, this information may include:

• Full legal name as shown on passport;

• Date of birth;

• Gender where required by suppliers;

• Nationality;

• Passport information;

• Visa information;

• Arrival and departure details;

• Flight information;

• Dietary requirements;

• Medical or accessibility requirements;

• Emergency contact information; and

• Other information reasonably required to deliver the service.

La Passion Travel shall not be responsible for additional costs, denied boarding, denied entry, booking errors, or service disruption caused by incorrect, incomplete, or late information provided by the customer.

5. BOOKING & PAYMENT POLICY

A booking is considered confirmed after La Passion Travel receives the required deposit and accepts the booking.

5.1 Deposit

A 30% deposit of the total tour or service cost is required to confirm the booking unless otherwise agreed in writing.

The deposit forms part of the total booking price.

5.2 Remaining Balance

The remaining 70% balance is due on the tour start date, unless another payment schedule has been expressly agreed in writing between La Passion Travel and the customer.

For corporate, group, event, or high-value bookings, La Passion Travel may establish a different payment schedule in the relevant quotation, contract, or service agreement.

5.3 Payment Confirmation

Following successful payment, La Passion Travel will send a payment confirmation by email within approximately 30 minutes.

Temporary delays caused by payment gateways, banking systems, technical failures, weekends, public holidays, fraud screening, or circumstances outside La Passion Travel's reasonable control shall not constitute a breach of this obligation.

5.4 Official Booking Confirmation

The official booking confirmation voucher will be issued by email within 36 hours after receipt of the required deposit, subject to supplier confirmation and availability.

If a requested service becomes unavailable before confirmation, La Passion Travel will contact the customer to propose:

• A suitable alternative;

• A revised itinerary; or

• A refund of the amount paid for the unavailable service.

5.5 Payment Fees

Any bank charges, credit card charges, currency conversion fees, international transfer fees, intermediary bank charges, or similar payment costs imposed by third parties shall be the responsibility of the customer unless expressly stated otherwise.

6. BOOKING CONFIRMATION

A quotation, proposed itinerary, conversation with a travel consultant, payment link, or reservation request does not by itself constitute a final booking confirmation.

A booking is considered officially confirmed when:

1. La Passion Travel has received the required deposit;

2. Required traveler information has been provided;

3. Relevant suppliers have confirmed availability where required; and

4. La Passion Travel has issued the official booking confirmation or voucher.

Customers should carefully review the booking confirmation upon receipt.

Any incorrect information should be reported to La Passion Travel as soon as reasonably possible.

7. FINAL ITINERARY

For tailor-made tours, private tours, corporate travel programs, and other customized arrangements, La Passion Travel may prepare one or more proposed itineraries before the final itinerary is agreed.

Once the final itinerary has been expressly confirmed by both parties, it becomes the operational basis for the booking.

The confirmed itinerary may include:

• Destinations;

• Travel dates;

• Hotels;

• Room categories;

• Transportation;

• Activities;

• Meals;

• Guides;

• Cruises;

• Events;

• Meetings;

• Special arrangements; and

• Other agreed services.

Any subsequent customer-requested change will be governed by Section 10 of these Terms & Conditions.

8. CANCELLATION BY THE CUSTOMER

All cancellation requests must be communicated to La Passion Travel in writing through an official communication channel designated by La Passion Travel.

The effective cancellation date is the date on which La Passion Travel receives the written cancellation request.

Cancellation charges are calculated based on the scheduled departure date.

Standard Cancellation Policy

31 days or more before departure:
No cancellation fee.

30–21 days before departure:
50% of the total tour cost.

20–11 days before departure:
80% of the total tour cost.

10 days or less before departure:
100% of the total tour cost.

No-show:
100% of the total tour cost.

Cancellation charges are calculated on the total confirmed booking value, not only on the amount already paid.

Where the applicable cancellation charge exceeds the amount already paid by the customer, the customer remains responsible for paying the outstanding balance of the cancellation charge.

For example, where a customer has paid a 30% deposit but cancels during a period where a 50% cancellation charge applies, the customer may be required to pay the additional 20% difference.

Any refund due will be calculated after deducting applicable cancellation charges and other amounts properly payable under these Terms & Conditions.

9. NO-SHOW, LATE ARRIVAL AND UNUSED SERVICES

A traveler will generally be considered a no-show if they fail to appear at the agreed meeting point, hotel, airport, cruise terminal, transportation pickup point, activity location, or tour departure point within the required time and without reasonable prior notice.

No-show bookings are subject to a 100% cancellation charge.

No refund will normally be provided for:

• Late arrival;

• Missed transfers;

• Missed activities;

• Missed transportation;

• Voluntary early departure;

• Voluntary non-participation;

• Unused accommodation;

• Unused meals; or

• Other unused services after the tour has commenced.

Where possible, La Passion Travel may assist the traveler in rejoining the itinerary. Any additional costs associated with doing so shall be paid by the traveler.

10. TOUR CHANGES REQUESTED BY THE CUSTOMER

Once the final itinerary has been confirmed by both parties, any subsequent changes are subject to La Passion Travel's approval and supplier availability.

10.1 Changes 15 Days or More Before Departure

For change requests received 15 days or more before departure, La Passion Travel will not charge a modification fee.

A revised final itinerary will be provided where the requested changes can be accommodated.

However, the customer remains responsible for any difference in actual service costs resulting from the requested changes, including changes to:

• Hotels;

• Room categories;

• Transportation;

• Flights;

• Cruises;

• Activities;

• Guides;

• Meals;

• Entrance tickets; or

• Other third-party services.

10.2 Changes Less Than 15 Days Before Departure

For requests received less than 15 days before departure, La Passion Travel reserves the right to decline the requested changes.

If La Passion Travel agrees to make the changes, the customer will be responsible for all additional costs arising from the changes.

Such costs may include:

• Supplier amendment fees;

• Cancellation penalties;

• New reservation charges;

• Fare differences;

• Room rate differences;

• Transportation costs;

• Administrative expenses; and

• Other actual costs incurred.

No change will become effective until La Passion Travel confirms it in writing.

11. REFUND POLICY

Refunds, where applicable, will be processed in accordance with:

1. The cancellation policy stated in these Terms & Conditions;

2. The applicable supplier cancellation conditions;

3. Services already provided;

4. Non-refundable commitments already made;

5. Actual costs incurred by La Passion Travel in connection with the booking; and

6. Any other written agreement applicable to the booking.

La Passion Travel will provide a reasonable breakdown of material deductions upon request where practicable.

Refund processing time may vary depending on:

• Payment method;

• Banks;

• Payment gateways;

• Card issuers;

• Suppliers; and

• International payment systems.

Any processing period imposed by financial institutions is outside La Passion Travel's control.

Refunds will normally be made through the original payment method where reasonably possible.

Foreign exchange fluctuations, bank conversion rates, intermediary bank fees, or card issuer fees may result in the refunded amount received by the customer differing from the amount originally charged in the customer's local currency.

La Passion Travel is not responsible for such differences.

12. CHANGES BY LA PASSION TRAVEL

Travel arrangements occasionally need to be adjusted due to operational circumstances.

La Passion Travel reserves the right to make reasonable changes to:

• Accommodation;

• Transportation;

• Tour sequence;

• Activity times;

• Restaurants;

• Guides;

• Routes;

• Attractions;

• Cruise schedules; or

• Other itinerary components.

Where a confirmed service becomes unavailable, La Passion Travel will make reasonable efforts to provide a substitute of comparable standard or value.

If a materially significant service cannot be provided and no reasonable alternative is available, La Passion Travel may offer an appropriate refund, credit, alternative service, or itinerary adjustment based on the circumstances and the actual unused service value.

Minor operational changes that do not materially reduce the overall value of the trip will not normally entitle the customer to a refund.

13. CANCELLATION BY LA PASSION TRAVEL

La Passion Travel may cancel a booking or tour where reasonably necessary because of:

• Insufficient operational availability;

• Supplier failure;

• Safety concerns;

• Government restrictions;

• Natural disasters;

• Force Majeure;

• Circumstances making operation impossible or impracticable; or

• Other circumstances outside La Passion Travel's reasonable control.

Where La Passion Travel cancels a tour for reasons directly within its reasonable control, customers will generally be offered one or more of the following:

• An alternative travel date;

• An alternative itinerary;

• Travel credit; or

• A refund for the services cancelled by La Passion Travel.

Where cancellation results from Force Majeure or circumstances outside La Passion Travel's reasonable control, refunds or credits will be determined after taking into account actual unrecoverable costs and amounts already committed to suppliers.

14. FORCE MAJEURE

La Passion Travel shall not be considered in breach of its obligations where performance is prevented, delayed, materially affected, or made commercially impracticable by circumstances outside its reasonable control.

Force Majeure events may include, without limitation:

• Natural disasters;

• Floods;

• Storms;

• Typhoons;

• Earthquakes;

• Fires;

• Extreme weather;

• Epidemics;

• Pandemics;

• Disease outbreaks;

• Quarantine requirements;

• War;

• Threat of war;

• Terrorism;

• Civil unrest;

• Political instability;

• Strikes;

• Industrial action;

• Government actions;

• Border restrictions;

• Travel bans;

• Visa restrictions;

• Airport closures;

• Transportation disruption;

• Supplier shutdowns;

• Infrastructure failures;

• Internet or communications failures; and

• Other extraordinary events beyond reasonable control.

Where a Force Majeure event affects a booking, La Passion Travel may reasonably:

• Modify the itinerary;

• Substitute suppliers;

• Change transportation;

• Postpone services;

• Reschedule the trip;

• Suspend part of the itinerary; or

• Cancel affected services.

Any refund will be subject to amounts actually recoverable from suppliers and actual costs already incurred.

15. TRAVEL DOCUMENTS, PASSPORTS AND VISAS

Travelers are responsible for ensuring that they possess all documentation required to travel legally to and within the destination.

This may include:

• A valid passport;

• Required passport validity period;

• Appropriate visas;

• Entry permits;

• Exit permits;

• Vaccination certificates;

• Travel authorizations; and

• Other required documents.

La Passion Travel may provide general travel information as a courtesy but does not guarantee the accuracy or completeness of visa, immigration, vaccination, or entry requirement information.

Requirements may change without notice.

The traveler remains solely responsible for confirming applicable requirements with the relevant embassy, consulate, immigration authority, airline, or government agency.

No refund will be due where a traveler is unable to participate because of missing, invalid, inaccurate, expired, or insufficient travel documentation.

16. TRAVEL INSURANCE

La Passion Travel strongly recommends that all travelers obtain comprehensive travel insurance as soon as their booking is confirmed.

Recommended coverage includes:

• Trip cancellation;

• Trip interruption;

• Medical expenses;

• Emergency medical treatment;

• Emergency evacuation;

• Personal accident;

• Lost or delayed baggage;

• Travel delays;

• Missed connections; and

• Other risks relevant to the itinerary.

Travelers are responsible for reviewing their insurance policy and ensuring that it provides appropriate coverage for their destination, planned activities, health circumstances, and booking value.

La Passion Travel is not responsible for claims declined by an insurance provider.

For certain tours, activities, corporate programs, or destinations, La Passion Travel may require evidence of adequate insurance as a condition of participation.

17. HEALTH, MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS

Travelers are responsible for assessing whether they are physically and medically fit to participate in their selected itinerary.

Customers should inform La Passion Travel before booking of any material:

• Medical condition;

• Disability;

• Mobility limitation;

• Food allergy;

• Dietary restriction;

• Pregnancy;

• Medical equipment requirement; or

• Other special requirement that could materially affect participation.

La Passion Travel will make reasonable efforts to communicate such requirements to relevant suppliers.

However, because many services are delivered by independent third parties, La Passion Travel cannot guarantee that every special request can be accommodated.

Travelers remain responsible for carrying any necessary medication and medical equipment.

18. TRAVELER CONDUCT

Travelers must behave responsibly and comply with:

• Local laws;

• Safety instructions;

• Cultural norms;

• Supplier rules;

• Guide instructions;

• Transportation regulations; and

• Reasonable instructions issued by La Passion Travel or its representatives.

La Passion Travel reserves the right to terminate a traveler's participation without refund where the traveler:

• Endangers themselves or others;

• Engages in unlawful conduct;

• Seriously disrupts the group;

• Harasses other travelers, staff, suppliers, or local communities;

• Repeatedly refuses to follow reasonable safety instructions; or

• Causes serious damage to property or the travel experience.

Any additional expenses resulting from removal from a tour shall be the responsibility of the traveler.

19. ACCOMMODATION

Accommodation standards, classifications, room sizes, facilities, and hotel ratings vary between destinations.

Hotel star classifications may be based on local standards and may differ from those in the traveler's home country.

Specific hotel requests are subject to availability unless expressly guaranteed in the booking confirmation.

Where a confirmed hotel becomes unavailable, La Passion Travel may substitute another property of reasonably comparable standard or value.

20. TRANSPORTATION

Transportation schedules may be affected by:

• Traffic;

• Weather;

• Road conditions;

• Flight changes;

• Railway changes;

• Port conditions;

• Government restrictions;

• Local events; and

• Other operational circumstances.

Pickup and arrival times provided in an itinerary should therefore be treated as reasonable estimates unless expressly stated as fixed.

Travelers are responsible for being present at the designated meeting or departure point at the instructed time.

La Passion Travel is not responsible for missed services caused by the traveler's late arrival.

21. INTERNATIONAL AND DOMESTIC FLIGHTS

Unless expressly listed as included, international and domestic flights are not included in the tour price.

Where customers book flights independently, they are responsible for:

• Selecting appropriate arrival and departure dates;

• Allowing sufficient connection time;

• Checking baggage allowances;

• Checking airport terminals;

• Monitoring airline schedule changes; and

• Ensuring flights are compatible with the confirmed itinerary.

La Passion Travel shall not be responsible for costs arising from independently booked flights that are cancelled, delayed, changed, or incompatible with the tour itinerary.

22. OPTIONAL ACTIVITIES

Optional activities not expressly included in the confirmed itinerary may be offered separately.

Such activities are subject to:

• Availability;

• Weather;

• Minimum participant requirements;

• Supplier conditions; and

• Local operating circumstances.

Where an optional activity is contracted directly between the traveler and a third-party provider, that provider is responsible for delivering the activity.

La Passion Travel shall not be responsible for independently purchased activities outside the confirmed booking.

23. CORPORATE AND GROUP BOOKINGS

For corporate and group bookings, the contracting organization or booking representative is responsible for:

• Providing accurate participant information;

• Communicating relevant booking information to participants;

• Making payments according to the agreed schedule;

• Coordinating internal approvals;

• Notifying La Passion Travel of participant changes; and

• Ensuring participants are aware of applicable travel requirements.

Participant name changes, substitutions, rooming list changes, event changes, or service modifications may be subject to supplier fees and availability.

Where special corporate payment, cancellation, or modification conditions are stated in a signed agreement or approved quotation, those specific conditions shall take precedence over the corresponding standard provisions in these Terms & Conditions.

24. CUSTOMER-PROVIDED INFORMATION

The customer is responsible for ensuring that information submitted to La Passion Travel is accurate.

La Passion Travel shall not be liable for loss, additional charges, delays, denied services, or other consequences resulting from:

• Incorrect names;

• Incorrect passport information;

• Incorrect travel dates;

• Incorrect flight details;

• Missing information; or

• Other customer-provided errors.

Any cost of correcting such errors will be borne by the customer.

25. PHOTOGRAPHY AND MARKETING CONTENT

During tours or events, photographs and videos may occasionally be taken by La Passion Travel staff, guides, photographers, suppliers, or other participants.

La Passion Travel will not use an identifiable customer's image for commercial advertising in a manner requiring consent under applicable law without obtaining any consent required by law.

Where a customer voluntarily submits photographs, testimonials, videos, reviews, or other content to La Passion Travel for publication or expressly permits their use, the customer grants La Passion Travel permission to use such approved content for reasonable marketing and communication purposes.

Customers who do not wish to appear in organized photography or marketing content should notify La Passion Travel before or during the applicable activity.

26. PERSONAL DATA AND PRIVACY

La Passion Travel may collect and process personal information necessary to:

• Manage bookings;

• Arrange travel services;

• Communicate with customers;

• Process payments;

• Coordinate with suppliers;

• Meet legal obligations;

• Provide customer support; and

• Improve services.

Where necessary to fulfill a booking, relevant information may be shared with hotels, transportation providers, guides, airlines, cruise operators, activity providers, government authorities, or other service partners.

La Passion Travel will process personal information in accordance with its applicable Privacy Policy and relevant data protection requirements.

27. COMPLAINTS AND SERVICE ISSUES

If a customer experiences a problem during a tour, the customer should notify the La Passion Travel representative, guide, supplier, or customer support team as soon as reasonably possible.

Prompt notification gives La Passion Travel an opportunity to investigate and attempt to resolve the problem while the trip is ongoing.

Where a complaint cannot be resolved during the trip, the customer should submit a written complaint to:

Email: info@lapassiontravel.vn

The complaint should include:

• Booking reference;

• Traveler name;

• Travel dates;

• Description of the issue;

• Relevant supporting evidence; and

• Requested resolution.

28. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, La Passion Travel shall not be liable for indirect, incidental, consequential, or special losses arising from circumstances outside its reasonable control.

La Passion Travel shall not be responsible for loss caused by:

• Acts or omissions of independent suppliers;

• Flight delays or cancellations;

• Lost baggage;

• Government decisions;

• Immigration decisions;

• Weather;

• Natural disasters;

• Force Majeure;

• Traveler negligence;

• Traveler failure to comply with instructions;

• Traveler documentation issues; or

• Services independently purchased outside the confirmed booking.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

29. INDEMNITY FOR CUSTOMER-CAUSED LOSS

To the extent permitted by applicable law, a customer shall be responsible for losses, damages, penalties, or reasonable costs caused by the customer's:

• Unlawful conduct;

• Intentional misconduct;

• Material breach of these Terms & Conditions; or

• Damage to property belonging to La Passion Travel, another traveler, or a supplier.

30. THIRD-PARTY TERMS

Certain services included in a booking may be subject to separate terms imposed by third-party suppliers.

These may include:

• Airline conditions of carriage;

• Cruise conditions;

• Hotel policies;

• Rail conditions;

• Attraction rules;

• Cancellation conditions;

• Liability waivers; and

• Safety requirements.

By using such services, customers may also be bound by those supplier terms.

31. COMMUNICATIONS

Customers are responsible for providing an active email address and telephone number and for monitoring communications relating to their booking.

Official communications may include:

• Booking confirmations;

• Payment confirmations;

• Itinerary updates;

• Supplier changes;

• Travel instructions;

• Payment requests;

• Safety notices; and

• Other important travel information.

La Passion Travel shall not be responsible for consequences arising because a customer fails to review communications sent to the contact details provided.

32. WEBSITE INFORMATION

La Passion Travel makes reasonable efforts to ensure that information published on its website is accurate.

However:

• Images may be illustrative;

• Hotel rooms may vary;

• Activities may change;

• Operating schedules may change;

• Supplier facilities may change; and

• Destination conditions may change.

Website information does not override the customer's final confirmed itinerary, booking voucher, quotation, or separately executed written agreement.

33. PROMOTIONS AND DISCOUNTS

Promotional prices, discount codes, special offers, and other incentives may be:

• Time-limited;

• Capacity-limited;

• Restricted to specified tours;

• Subject to availability; and

• Subject to additional promotional terms.

Unless expressly stated otherwise, promotions cannot be combined.

Promotional conditions communicated at the time of booking form part of the applicable booking terms.

34. TRANSFER OF BOOKING

Customers may request to transfer a booking to another traveler.

Any transfer is subject to:

• La Passion Travel's approval;

• Supplier approval;

• Availability;

• Passport or traveler eligibility requirements; and

• Any applicable supplier or administrative costs.

A transfer is not effective until confirmed by La Passion Travel in writing.

Where suppliers do not permit a name change, the original cancellation policy may apply.

35. AMENDMENTS TO THESE TERMS & CONDITIONS

La Passion Travel may update these Terms & Conditions from time to time.

The Terms & Conditions applicable to a confirmed booking will generally be those in effect on the date the booking is confirmed, unless:

• An amendment is required by law;

• The customer agrees to a subsequent amendment;

• A later written agreement expressly applies; or

• The amendment does not materially reduce the customer's contractual rights.

Updated Terms & Conditions may be published on the La Passion Travel website.

36. SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable.

The remaining provisions shall continue in full force and effect.

37. ENTIRE AGREEMENT

These Terms & Conditions, together with the applicable:

• Booking confirmation;

• Final itinerary;

• Quotation;

• Invoice;

• Voucher;

• Service Agreement;

• Privacy Policy; and

• Any other expressly incorporated written conditions,

constitute the agreement between the customer and La Passion Travel relating to the relevant booking.

They supersede prior verbal discussions or representations relating to the same services unless expressly incorporated into the final written agreement.

38. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms & Conditions shall be governed by the laws of the Socialist Republic of Vietnam.

The parties should first attempt in good faith to resolve any disagreement through direct negotiation.

If the dispute cannot be resolved amicably, it shall be submitted to the competent court or dispute-resolution body having jurisdiction under applicable law.

For corporate contracts, a separately executed agreement may specify a different dispute-resolution procedure, including mediation or arbitration.

39. COMPANY INFORMATION

La Passion Travel Limited Company

Registered Address: 214b Tran Quang Khai Street, Hoan Kiem Ward, Hanoi.

Business Registration Number: 0111503217

Customer Support Email: info@lapassiontravel.vn

Reservations Email: info@lapassiontravel.vn

Telephone / WhatsApp: +84769233222

Website: lapassiontravel.vn

40. ACCEPTANCE OF TERMS

By paying a deposit, making full or partial payment, confirming an itinerary, signing a contract, submitting a booking request that is subsequently confirmed, or otherwise proceeding with a booking, the customer acknowledges that they:

1. Have read these Terms & Conditions;

2. Understand the applicable booking, payment, cancellation, change, and refund policies;

3. Have had the opportunity to ask questions before confirming the booking;

4. Agree to comply with these Terms & Conditions; and

5. Where booking on behalf of other travelers or an organization, have authority to accept these Terms & Conditions on their behalf.

By proceeding with the booking, you acknowledge that these Terms & Conditions form part of your agreement with La Passion Travel Limited Company.